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Our Quality Assurance - Qwertyword Language Translations

The qwerty word language translation process is unique to Total Language Solutions: it ensures the delivery to every one of our clients of the highest standards of quality and of timeliness and to meeting the client's project cost and value for money expectations. Thus, the qwertyword process is an effective quality assurance programme and it is based on 12 core principles:

1. Integrity in the management and execution of client requirements
2. Defined quality verification points at every key stage in the production process
3. Effective control of e-traffic in and out of Total Language Solutions to protect client confidentiality, security of material and of software platforms with daily up dated anti hacking and anti spam firewalls and related technology in place
4. Best hardware and 24 * 7 outsourced maintenance and support
5. Latest issued software -and legacy systems in reserve for historic client needs - operating in all divisions of Total Language Solutions
6. All translators and proof readers are vetted as to professional experience, technical competence and delivery track record
7. Highest standard ethics policy in place on material managed as to legal, cultural and moral acceptability
8. Clear contracts with clients and language specialists as to quality, time-tabling, confidentiality and price.
9. Professional and portfolio insurance to ensure continuity of service in all circumstances
10. Membership of the ITI (Institute of Language translation and Interpretation)
11. Professional management of the company including language qualifications, FCA, MBA and marketing qualifications and experience
12. Internal and external round the clock IT support