public sector services
Government Departments
Total Language Solutions fulfils the language translation requirements of those
regional and national government departments and quangos, which commission
out-sourced language translation and culturalisation services, which include the
following:
- administration
- communications
- competition
- constitutional affairs
- defence
- duty
- employment
- energy
- federal administration
- foreign office / affairs
The many
subjects needing to be covered by our language translation service is far
exceeded by this illustrative listing:
- asylum seekers
- career development
- delegations
- delivery
- equal opportunities
- health and safety
- human resources
- Human Rights Act
- international affairs
- local commissions
- local minorities
- policy communication
- political profiling
- religious sects
- representations
- training
Local
Authorities
Total Language Solutions delivers the language translation needs of
those local authorities, regional authorities and agencies which commission
language translation and culturalisation services.
Subject matter in the Local
Authorities sector includes:
- energy
- investment
- law
- legal drafting
- licensing
- planning
- police
- regulation
- social services
- taxation
- trade
- transport
- utilities
- welfare
Local authorities face extensive demands and challenges in the sectors
of language translation, multi-language communication and culturalisation:
- interfacing with ethnic, religious and cultural minorities
- integration, communication and social relationship demands
- welfare, social needs, housing and
health needs all create the requirement for the language translation of
communication leaflets, claims and entitlement material and management material
- audio and video channels for those hard of hearing; visually impaired or unable
to read
Translated material into other languages and client requirements
include:
- explanation of services available and rights of local residents
- Feedback on service performance levels
- training material for front line authority employees
- user manuals for equipment for e.g. social housing tenants
- financial and legal; advice and rights in relations to earnings; welfare claims and
rights; payments
Audio and video Multilanguage media needs include:
- assistance for the disabled, partly sighted and or with impaired hearing
- cultural training material for the staff /client or customer interface
- illustrative manuals for home equipment use; safety; fire and accident prevention and getting assistance
- planned response scenarios
- taping interviews and recording conversations for QA purposes