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How do you maintain confidentiality?

All of our linguists/translators are professionals who have a confidentiality agreement with us and have assigned their work to us on your behalf. They are not entitled to publish any of your material, nor to disclose it to any third party, except as is required by law in their country of residence. Likewise, we maintain total confidentiality of your business name and material. Unlike many translation companies, we do not advertise the names of our clients. We don’t need to.

Common questions relating to language translations, translators, and Total Language Solutions.

• Does my document need to be translated by a professional translator?
• Does my document need to be translated by a specialist?
• Does the translation need to be checked and proofread?
• What is a translation?
• What is a professional translator?
• What is a language?
• What is a dialect?
• What is a professional linguist?
• What is print ready?
• What is checking and proofreading?
• What is the EU standard now adopted by the UK?
• How quickly can you translate my material?
• What are the main stages of the translation process?
• What is “translation only”?
• Do you undertake translation only assignments?
• Will you do an edit and proofreading only assignment?
• What is quality control?
• What is quality assurance?
• What is QA?
• What is your price tariff?
• What is the culturalisation element of your service?
• What is the localisation element of your service?
• What is the internationalisation element of your service?
• What is the globalisation element of your service?
• How do I know that the translation is correct?
• How can I compare prices?
• How do you maintain confidentiality?
• What is the EU standard?
• What is the UK standard?
• My business is unique: How do I know that your translators will understand my business?
• Why should I get my material translated?
• Can you translate my website?
• What is the translation web site?
• How long has your company been in the translation business?
• Do directors and marketing representatives of your company visit clients?
• How do I get a quotation for my requirements?
• Can I take up references to validate your experience and professional capabilities?
• Does your agency have translators for all languages?
• We are looking to establish a long-term relationship with a translation company.
• Do you offer long-term contracts / working relationships with your clients?
• We are a service consultancy/agency like you: do you come to special arrangements with such companies?
• How is it that your pricing structure is lower than many of your competitors?
• What are the main differences between: translation, localisation, internationalisation, globalisation?
• Can you translate our website?
• How do I send you the material which I require to be translated?
• What sectors do you cover?
• What forms do you work in and formats?
• What software do you use?
• What languages do you work in?
• Do you have full-time in-house translators or freelance translators?
• How much do you charge?
• Where to I find the cheapest translation?
• How fast does a translator work?
• What is computer aided translation (“CAT”)?
• What is computer translation memory?
• Why are there significantly different pricing tariffs between different agencies offering what seems to be the same service?
• What is human translation?
• How can I get the best benefit out of my translation project?
• In order to get a quote, what information do I need to provide?
• How do I get the text to you to work on?
• Why are different prices charged per 1,000 words according to the languages involved?
• Are the translations always of the same length?
• Does the translation take up the same amount of space as the original material?
• Do rush jobs demand a higher fee?
• What is a certified translation?
• What is apostilled translation?
• What is a native speaker?
• Are computers taking over translation?
• Do your employees speak more than one language?
• Can you translate my documents yesterday?
• What about different fonts, for example, Japanese, Chinese, Korean and other Far Eastern fonts? How do you deal with them?
• What is the translation-only service?
• What is checking and proof-reading?
• What is editing and proof-reading?
• What is the total translation service?
• What are matched words?
• What is the new client discount?
• What is meant by “edit and proof read alone”?
• What is a freelance translator?
• What is Desk Top Publishing (“DTP”)
• What is a translation company?
• What is a translation agency?
• What is an apostille?
• What is culturalisation?
• What is localisation?
• What is internationalisation?
• What is globalisation?
• What is editing?
• What is proof reading?
• What is a literal translation?
• What is a machine translation?
• What is memory translation?
• What is a qualified translator?
• How do you ensure an accurate translation?
• For how long has your agency been in operation?
• Can I visit your head office?
• Can I receive a visit from your representative?
• How do I get a personalized quotation?
• How can I verify your references / experience / professionalism?
• I have half a page to translate. Do you accept small jobs?
• Does your agency have translators for all languages?
• I am a translator. How can I send you my CV in order to work with you?
• We are interested in establishing an ongoing working relationship with you. Is that possible?
• We are a service agency. Do you offer special discounts to enable us to resell your services to our clients?
• What criteria do you use to select your collaborators?
• I have read about your web site translation and localization services and about your experience in search engine positioning. Do you include this in your list of services too?
• How did you position your site amongst the top search engine rankings on most search engines?
• How do you maintain such reasonable prices for your services?
• Are you able to download our web site to translate / localize it?
• How can I send you translation material?
• Do you use permanent, in-house translators or freelance translators?
• Do you do technical translations? Medical? Legal? What specific industries do you cover?
• What forms do you work in and formats?
• What software do you use?
• What languages do you work in?